1. Cancellation by Guest

• Guests may cancel their booking by contacting the hotel directly.
• Cancellation terms will be communicated at the time of booking.
• Applicable cancellation charges, if any, depend on the booking conditions.

2. Cancellation by Hotel

Hotel Navjeevan Palace reserves the right to cancel a booking due to unavoidable circumstances such as maintenance, safety concerns, or force majeure events. Guests will be informed promptly in such cases.

3. Refunds

• Refunds, if applicable, will be processed using the original payment method.
• Refund processing time may vary depending on the payment provider or bank.
• Service charges, if any, may be non-refundable.

4. No-Show Policy

Failure to arrive on the scheduled check-in date without prior intimation may be treated as a no-show. No-shows may not be eligible for refunds.

5. Contact

For cancellation or refund-related queries, guests are requested to contact Hotel Navjeevan Palace directly through the Contact Us page on our website.