1. Information We Collect

• Name
• Mobile number
• Email address
• Booking or enquiry details
• Information voluntarily shared through forms or communication

2. How We Use Your Information

• Responding to enquiries
• Processing bookings
• Sending booking confirmations, updates, or cancellations
• Providing customer support

We do not sell, rent, or trade your personal information.

3. Communication via Email, SMS & WhatsApp

We may contact you via email, SMS, or WhatsApp only for transactional and service-related purposes such as booking confirmations, modifications, or cancellations. We do not send promotional or unsolicited messages.

4. Data Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access or misuse.

5. Third-Party Services

We may use trusted third-party services for website hosting, email delivery, and SMS or WhatsApp communication strictly to operate our services.

6. Cookies

Our website may use basic cookies to enhance user experience. These cookies do not collect personally identifiable information.

7. User Rights

You may request access, correction, or deletion of your personal information by contacting us through the Contact Us page on our website.

8. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page.

9. Contact

For questions regarding this Privacy Policy, please refer to the Contact Us page of Hotel Navjeevan Palace.